Sanabel's 2020 Conference Agenda


March 10 & 11, 2020
Hurgada, Egypt


Suggested Tracks & Sessions:

Nowadays, digitalization of financial services is leading to greater financial inclusion since they allow financial service providers to better serve excluded and vulnerable clients in remote areas. Generally, they have incremental benefits on clients:

  • Engage clients in the formal financial sector.
  • Improve clients' financial behavior.
  • Empower clients especially women.
  • Prepare clients to deal with financial risks.

The impact of digital financial services and products varies from one to another. However, the ones based on human centered design approach (approach that solve clients' problems by offering solutions uniquely tailored to meet clients needs) have greater impact on clients. This leads to better client experience which at the end result in greater client loyalty and retention for financial service providers. Therefore, sessions under this track will highlight the impact of digitalization on clients and how it is positively affecting their financial health in addition to how digitalization is now driving client experience such as:

  • Mobile money services.
  • Payment cards.
  • Financial technology (fintech) applications.

Digital Transformation; Is it the Solution!!

One of the most important trends in financial inclusion -now- is digital transformation because of its impact on the performance of the financial service providers (FSPs). Digital transformation allows FSPs to remain sustainable and competitive by:

  • Optimizing cost.
  • Increasing operational efficiency.
  • Increasing penetration in remoted areas.

Moreover, digital transformation increases FSPs' revenues and reduces cost and it is estimated that it could add 45% to their annual net revenues according McKinsey. On the other hand, FSPs could lose 20% to 60% of their profit by 2025 if they did not start digitalizing according to McKinsey's report on "The Fight for the Customer".

This session will discuss the different approaches to digital transformation and how FSPs can choose the approach that fits their current and desired level of digital maturity. Also, speakers will highlight some case studies and toolkits that can guide FSPs in their digital journey.

Many financial service providers (FSPs) are looking to transform to be client centric organizations, which will contribute in solving some challenges in financial inclusion such as the access-usage gap. The transformation process is not easy and swift but there are incentives for FSPs to transform according to CGAP:

  • Increase client acquisition and use of financial services and products.
  • Improve market position.
  • Decrease the cost of tailored products to client segments by using technology innovations.
  • Respond to regulatory requirements on consumer protection.
  • Fulfill social mission.

The transformation process requires a total shift in the organization's strategy, culture and structure as it's focus will be the client portfolio rather than product portfolio. Therefore, it requires a committed leadership and empowered employees to:

  • Create an insights engine to understand clients.
  • Reorient operations around client.
  • Design entire client experience.
  • Build client financial capability.

The transformation process will lead to the application of human centered designed methodology in designing new services and products that meet the client needs, which will enhance the client journey. Over the long term, transforming into client centric organization will allow FSPs to achieve higher returns and achieve social impacts to fulfill their social mission. Sessions under this track will explore the needed tools and resources for such transformation along with the opportunities and challenges for FSPs in implementing a comprehensive client strategies.

Nanofinance; the missing bottom

Lately, microfinance stakeholders are starting to recognize the significance of nanofinance on clients. Nanofinance offers low value loans to low income people in order to meet their urgent cash flow requirements and cope with idiosyncratic risks. It is tackling the problem of informal loans and that will support the eradication of loansharking. However, it is still considered to be a high risk financial product and that is why many FSPs are reticent in offering such product even if regulations allow them.

The session's panelists will provide an overview of what is nanofinance and aim at answering several questions:

  • How does nanofinance differ from microfinance?
  • Is nanofinance safe for clients?
  • Is the Arab region ready to introduce such product?
  • When can nanofinance be a standalone finance channel?

Human Centered Design: A powerful tool in achieving greater client centricity

Human centered design (HCD) is relatively new approach in financial inclusion although, it has been implemented for many years in other industries. HCD allows financial service providers to design solutions based on clients' insights; therefore, HCD is considered to be a step toward incorporating underserved segments into the formal financial sector.

Embracing HCD leads to the development of desirable, feasible and viable solutions; thus, it is one of the powerful tools that moves financial service providers toward more client centricity. During this session, the panelists will provide an overview of what is the Human Centered Design (HCD), share the steps of the HCD process and then, they will zoom into real world examples where the HCD approach was implemented and succeeded in serving vulnerable segments.


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    New Cairo, Egypt.

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